Not right? We will make it right.
30 days from delivery. Updated October 9, 2026.
30-day promise
If you are not satisfied with your order, contact us within 30 days of delivery. Opened or unopened, we want to hear from you.
How to ask for a refund
Email support@thefurrypack.com with your order reference (it is in your confirmation email) and what went wrong. We will reply with next steps. We may ask for a photo if an item arrived damaged or the wrong item was sent.
Refunds
Refunds go back to the original payment method through Stripe. Banks usually show them within 5-10 business days after we issue them.
Damaged, defective or wrong items
We will send a replacement or refund it at no cost to you. You do not need to send damaged items back unless we ask.
Cancelling an order
Write to us as soon as possible. If the order has not been handed to the carrier we will cancel it and refund you in full. Otherwise the 30-day policy applies once it arrives.
Health
If your pet has a bad reaction to a product, stop use and speak with your veterinarian first, then contact us.